Contact

Software sales terms are fair and (hopefully) straightforward. All my paid-for software runs in some sort of “demo” mode (with a time-limit and/or some restricted functions) allowing you to try it before committing to a purchase.  Information about Free/Archive applications can be found here.

Most of my applications come with a help file so the answer can nearly always be found there – Many of these are also available online which allow you to view the documentation via your browser.  When reporting an issue, please include as much detail as you can about the problem: your computer details, software version and steps to replicate the fault.  Please check to make sure that you’re using the most recent version of the software before reporting an issue – the help files contain “release notes” which detail changes/fixes and may be worth reading first.

Until you make a purchase, support from me will be limited to answering questions like can I do xxx?” rather than how do I do xxx?”.  I am happy to help you ascertain if the software will do what you need it to, but further assistance over and above the supplied “help” file is for registered users only.  Purchasing helps me continue to develop the software as well as provide you with support to help you get the most from the software when you need it.  “Support” is not the guarantee of adding a feature (or making a change) to the software – but you are welcome to make suggestions.

Most licenses are “Lifetime” (and per computer) – so you may continue to use the software for as long as you like with occasional Activation Key requests for hardware-changes.  These are typically issued for a year and can be renewed for free as they expire.

Contacting Me

Any support from me will be Monday-Friday, on a “best effort” basis and subject to my other commitments.  Activation Keys are the exception and I’ll try to send these back to you ASAP.  I’m unable to help with generic engineering questions about third-party hardware/software unless it involves interfacing it to a product of mine.