Terms

Here are some of the more common questions asked about my software and should answer the most obvious issues – but if you have any questions or comments regarding my software, a feature or perhaps wish to ask about a bulk discount – contact me first.

Demo – Please try it first!

Most programs have a 30 minute limit until registered. Any other limitations in the demo are explained in the program’s Help file.  A selection of online help files can be found here

Once you have paid and applied for an activation key, I will send you a code to register and unlock the software.

Activation keys typically run for 1 year are are renewed for free as required – you can apply for a new key before expiry to ensure no down-time.

Some applications are now “end-of-life” and are either free or no longer available – please see the Archived/Free page for details.


Payment / Privacy / Refunds

Online payments are processed securely using Nochex – When you click a payment link, you are taken to a secure payment page on the Nochex site.  Just enter your card details, e-mail address (for payment confirmation and activation key) and pay.  It’s easy, secure and you don’t need an account to use it.  No sensitive information is seen (or stored) by my website nor is your data passed to any third party.

Pay securely with most major credit/debit cards!

Bank transfer is also possible, details upon request. UK transfers are usally instant whilst European/International payments typically take 3-5 business days.

Unless otherwise stated, all prices are in Pound Sterling – for conversion into your own currency, XE.com is a good conversion tool.

Custom quotes (and volume discounts) are valid for 7-days.

Refunds : Upon receipt of payment and your Machine Code, an Activation Key will be issued.  Once an activation code is issued, refunds are not available except under exceptional circumstances – Ensure that you demo the software before committing to a purchase – if necessary, a short-term “full” licence can be granted to facilitate testing prior to commitment.

In rare circumstances, a conflict of interest may arise if you are near to an existing customer who has purchased software rights exclusively for their broadcast area – if this is the case, a full refund will be issued.

If a refund is given, any obligation for me to provide you with support ends.


Updates and Support

Most licenses are “Lifetime” – so you you may continue to use the software for as long as you like with occasional Activation Key requests for hardware-changes.

These are typically issued for a year and can be renewed for free as they expire.

Purchasing helps me continue to develop the software as well as provide you with support when you need it.  I typically respond to support messages within 24 hours.

E-Mail support to paid-up users is always available – if you find a problem or think the software could be improved, please get in touch.  Support queries should be as detailed as possible and includes steps to replicate the issue.

Help files are available both online and within the software – these should be used in the first instance.

Until you make a purchase, support from me will be limited to answering questions like can I do xxx?” rather than how do I do xxx?”.  I am happy to help you ascertain if the software will do what you want it to, but further assistance over and above the supplied “help” file is for registered users only.

Why Haven’t I Received My Activation Key ?

I’m based in England, so if you’re on the west-coast of the USA and you purchase at 7pm your time, I’ll probably be asleep.  I also need access to a PC to generate a code, so if I’m away from my computer then there may be a short delay.

If you’re using a different e-mail address from the one used to purchase or have had a change of staff, you will need to provide proof of purchase.  If you are purchasing on behalf of your station and wish for them to continue using the software after you have left (college/universities are common examples of this situation) then please tell me.

Messages from unknown e-mail addresses asking for activation keys will be ignored.

When you pay using Nochex, there is a textbox to place your Machine Code which can speed-up the sending of your licence.


Licence Types, eg Single vs Site vs Pro

Most prices on this site are the same regardless of use (eg: non-profit vs commercial) although discounts for volume orders are always possible.

You are buying a right to use the software (and receive support) for the licence duration (usually for life).  Licences are “per machine” and permit 1 registered instance of the software.

The majority of my software uses date-based activation keys – These are typically issued for a year and can be renewed for free as they expire.


Windows XP, 7, 8/8.1 and 10 plus 64-bit Compatibility

The main problem that Windows 7 presents is User Account Control which locks-down the Program Files folder and can prevent settings/files being saved there.

Ensure that you are logged in as Administrator and right-click the setup EXE and select “Run as Administrator” to ensure that you are installing with full admin rights.  You may also prefer to install to C:\appname instead.

Windows XP isn’t supported, but programs work fine.

On Windows 7 it’s best to install to C:\appname rather than “Program Files”.

Windows 8 : Many users are running under v8 and 8.1 without issue (including my laptop).

Windows 10 : Applications work as expected as long as you have suitable drivers for your hardware (eg: sound card).  If you are reporting an issue with Windows 10 (or even a success story), please be as detailed as possible.

Other OS : I work exclusively in Windows – If you’re running Linux or a Mac and trying to use an emulator, I can’t help you.


Replacement Activation Codes and Re-Installs

If you change your C: drive or re-format it, you may require a new activation from me – a one-off is usually OK. I reserve the right to say “no” (or charge you) if you ask for 10 in the space of a week.

If it is suspected that you are installing multiple copies of the software then previous activation keys may be blocked and/or you may be charged for a replacement activation key.

All activation keys are valid only for the machine on which they were licensed.