Here are some of the more common questions asked about my software… This should answer the most common/obvious issues – but if you have any questions or comments regarding my software, a feature or perhaps a bulk discount – contact me first.
Demo – Try My Software
You are welcome to try any of my software before you buy. Until registered, most programs have a 30 minute limit. Once you have paid, I will send you an activation key that will register and unlock your copy.
Activation keys typically run for 1 year are are renewed for free as required. See Licences for an explanation of how this works.Help files for my software can be found on each program page, plus a selection of Online Help files can be found here…
Some applications have been designated as Freemium – please see that page to understand how the policy works.
Payment / Privacy / Refunds
Online payments are processed securely using Nochex – When you click a payment link, you are taken to a secure payment page on the Nochex site. Just enter your card details, e-mail address (for payment confirmation and activation key) and pay. It’s easy, secure and you don’t need an account to use it. No sensitive information is seen (or stored) by my website nor is your data passed to any third party.
Bank transfer is also possible, details upon request. UK transfers are usally instant whilst European/International payments typically take 3-5 business days. I do not accept Paypal.
Unless otherwise stated, all prices are in Pound Sterling – for conversion into your own currency, XE.com is a good conversion tool.
Quotes for software licences and volume discounts are valid for 14-days and those which include hardware are valid for 7 days.
Refunds : Upon receipt of payment and your Machine Code, an Activation Key will be issued. Once an activation code is issued, refunds are not available except under exceptional circumstances – Ensure that you demo the software before committing to a purchase – if necessary, a short-term “full” licence can be granted to facilitate testing prior to committment.
If a refund is given, any obligation for me to provide you with support ends.
Updates and Support
You may continue to use the software for as long as you like with occasional Activation Key requests for hardware-changes but only up to the version you have paid for. eg: If you don’t wish to pay for v4 you can still use v1.99.
Some software uses date-based activation keys – These are typically issued for a year and renewed for free as they expire.
E-Mail support to paid-up users is always available – if you find a problem or think the software could be improved, please get in touch. Enhancements and fixes are usually a result of your input – so please feel free to make suggestions. Anything that improves the software is welcomed…
Replacement Activation Codes and Re-Installs
If you change your C: drive or re-format it, you may require a new activation from me – If you have purchased a Single Machine Licence then a replacement code will be charged at my discretion but a one-off is usually OK. I reserve the right to say “no” if you ask for 10 in the space of a week!
If it is suspected that you are installing multiple copies of the software then previous activation keys may be blocked and/or you may be charged for a replacement activation key.
All activation keys are valid only for the machine on which they were licenced – codes are not transferable. In the case of a Site or Unlimited Licence, replacement codes (and updates) are always free and this is usually a more cost-effective way to purchase because you simply ask for a code and I issue it
Free vs Paid Software : What am I getting?
Paying for software compensates me for my time developing the program as well as the incentive for me to support and maintain it. The cost is as much about peace of mind with regards to support as it is for you actually being able to use it. After-sales support is generally a major time-consumer.
Why Haven’t I Received My Activation Key ?