Here are some of the more common questions asked about my software and should answer the most obvious issues – but if you still need assistance with terms, availability or pricing, please contact me first.
Demo – Please try it first!
Most programs have a 30 minute limit until registered. Any other limitations in the demo are explained in the program’s Help file. A selection of online help files can be found here…
Activation Keys are NOT sent automatically – You need to apply for a licence after purchase. On each application is a “Register” window – Send me the Name/Station that you are registering for (this will be for my records and displayed on the program itself) plus the Machine Code shown for the computer/s you are licensing. During payment, there is a “message” box where you can put this information to speed up the process.
Activation keys typically run for 1 year are are renewed for free as required – you can apply for a new key before expiry to ensure no down-time.
Some applications are now “end-of-life” and are either free or no longer available – please see the Archived/Free page for details.
Payment / Privacy / Refunds
Online payments are processed securely using Nochex – When you click a payment link, you are taken to a secure payment page on the Nochex site. Just enter your card details, e-mail address (for payment confirmation and activation key) and pay. It’s easy, secure and you don’t need an account to use it. No sensitive information is seen (or stored) by my website nor is your data passed to any third party.
Bank transfer is also possible, details upon request. UK transfers are usally instant whilst European/International payments typically take 3-5 business days.
Unless otherwise stated, all prices are in Pound Sterling – for conversion into your own currency, XE.com is a good conversion tool.
Custom quotes (and volume discounts) are valid for 7-days.
Refunds : Upon receipt of payment and your Machine Code, an Activation Key will be issued. Once an activation code is issued, refunds are not available except under exceptional circumstances – Ensure that you demo the software before committing to a purchase – if necessary, a short-term “full” licence can be granted to facilitate testing prior to commitment.
In rare circumstances, a conflict of interest may arise if you are near to an existing customer who has purchased software rights exclusively for their broadcast area – if this is the case, a full refund will be issued.
If a refund is given, any obligation for me to provide you with support ends.
Updates and Support
Most licenses are “Lifetime” – so you you may continue to use the software for as long as you like with occasional Activation Key requests for hardware-changes.
These are typically issued for a year and can be renewed for free as they expire.
Purchasing helps me continue to develop the software as well as provide you with support when you need it.
Support for products will be Monday-Friday, on a “best effort” basis and subject to my other commitments. Activation Keys, however, are always sent ASAP.
Support queries should be as detailed as possible and include steps to replicate the issue.
Help files are available both online and within the software – these should be used in the first instance.
Until you make a purchase, support from me will be limited to answering questions like “can I do xxx?” rather than “how do I do xxx?”. I am happy to help you ascertain if the software will do what you want it to, but further assistance over and above the supplied “help” file is for registered users only.
Why Haven’t I Received My Activation Key ?