Terms

Here are some of the more common questions asked about my software and should answer the most obvious issues – but if you have any questions or comments regarding my software, a feature or perhaps wish to enquire about a bulk discount – contact me first.

Demo – Try it first!

Most programs have a 30 minute limit until registered. Any limitations in the demo are explained in the program’s Help file.  A selection of online help files can be found here

Once you have paid and applied for an activation key, I will send you a code to register and unlock the software.

Activation keys typically run for 1 year are are renewed for free as required.

Some applications are now “end-of-life” and are either free or no longer available – please see the Archived/Free page for details.


Payment / Privacy / Refunds

Online payments are processed securely using Nochex – When you click a payment link, you are taken to a secure payment page on the Nochex site.  Just enter your card details, e-mail address (for payment confirmation and activation key) and pay.  It’s easy, secure and you don’t need an account to use it.  No sensitive information is seen (or stored) by my website nor is your data passed to any third party.

Bank transfer is also possible, details upon request. UK transfers are usally instant whilst European/International payments typically take 3-5 business days.  I do not accept Paypal.

Unless otherwise stated, all prices are in Pound Sterling – for conversion into your own currency, XE.com is a good conversion tool.

Quotes for software licences and volume discounts are valid for 14-days and those which include hardware are valid for 7 days.

Refunds : Upon receipt of payment and your Machine Code, an Activation Key will be issued.  Once an activation code is issued, refunds are not available except under exceptional circumstances – Ensure that you demo the software before committing to a purchase – if necessary, a short-term “full” licence can be granted to facilitate testing prior to commitment.

If a refund is given, any obligation for me to provide you with support ends.


Updates and Support

Most licences now are “Lifetime” – so you you may continue to use the software for as long as you like with occasional Activation Key requests for hardware-changes.

E-Mail support to paid-up users is always available – if you find a problem or think the software could be improved, please get in touch.  Support queries should be as detailed as possible and includes steps to replicate the issue.


Replacement Activation Codes and Re-Installs

If you change your C: drive or re-format it, you may require a new activation from me – a one-off is usually OK. I reserve the right to say “no” (or charge you) if you ask for 10 in the space of a week!

If it is suspected that you are installing multiple copies of the software then previous activation keys may be blocked and/or you may be charged for a replacement activation key.

All activation keys are valid only for the machine on which they were licenced – codes are not transferable

.

Why Haven’t I Received My Activation Key ?

I’m based in England, so if you’re on the west-coast of the USA and you purchase at 7pm your time, I’ll probably be asleep.  I also need access to a PC to generate a code, so if I’m away from my computer then there may be a short delay.

If you’re using a different e-mail address to the one you used to purchase or have had a change of staff, I may ask for additional verification information.  If you are purchasing on behalf of your station and wish for them to continue using the software after you have left (college/universities are common examples of this situation) then please tell me.

When you pay using Nochex, there is a textbox to place your Machine Code which can speed-up the sending of your licence.


Licences : Single vs Site / Home / Pro

Most prices on this site are the same regardless of use although discounts for volume orders are possible.

You are buying a right to use the software (and receive support) for its duration (usually for life).  Licences are “per machine”.

The majority of my software us date-based activation keys – These are typically issued for a year and renewed for free as they expire.


Version Numbers

The version format is major.minor.revision  A revision is used to show a “beta” that is released to test new features before a full release is issued.eg: DAC Cartwall 2.5 is released, then 2.5.101. This is a beta release and will continue with 2.5.102 etc until a stable release is ready – ending up as 2.51.

It is assumed that a revision version contains new features that may be un-tested in a “live” environment so care should be used when rolling-out an update – In any case, see the Release Notes of the application’s help file for details.


Windows XP, 7, 8/8.1 and 10 plus 64-bit Compatibility

The main problem that Windows 7 presents is User Account Control which locks-down the Program Files folder and can prevent settings/files being saved there.

Ensure that you are logged in as Administrator and right-click the setup EXE and select “Run as Administrator” to ensure that you are installing with full admin rights.  You may also prefer to install to C:\appname instead.

Windows XP isn’t supported, but programs work fine.

Windows 7 64-bit works but it’s best to install to C:\appname rather than “Program Files”.

Windows 8 (and 64-bit) : Many users are running under v8 and 8.1 without issue (including my laptop).  If you are reporting an issue with Windows 8 (or even a success story), please be as detailed as possible.

Windows 10 : Applications work as expected as long as you have suitable drivers for your hardware (eg: sound card).  Please report any strange behaviour under Windows 10.

Other OS : I work exclusively in Windows – If you’re running Linux or a Mac, and trying to use an emulator, I can’t help you.