Here are some of the more common questions asked about my software and should answer the most obvious issues – but if you have any questions or comments regarding my software, a feature or perhaps wish to ask about a bulk discount – contact me first.
Demo – Try it first!
Most programs have a 30 minute limit until registered. Any limitations in the demo are explained in the program’s Help file. A selection of online help files can be found here…
Once you have paid and applied for an activation key, I will send you a code to register and unlock the software.
Activation keys typically run for 1 year are are renewed for free as required – you can apply for a new key before expiry to ensure no down-time.
Some applications are now “end-of-life” and are either free or no longer available – please see the Archived/Free page for details.
Payment / Privacy / Refunds
Online payments are processed securely using Nochex – When you click a payment link, you are taken to a secure payment page on the Nochex site. Just enter your card details, e-mail address (for payment confirmation and activation key) and pay. It’s easy, secure and you don’t need an account to use it. No sensitive information is seen (or stored) by my website nor is your data passed to any third party.
Bank transfer is also possible, details upon request. UK transfers are usally instant whilst European/International payments typically take 3-5 business days. I do not accept Paypal.
Unless otherwise stated, all prices are in Pound Sterling – for conversion into your own currency, XE.com is a good conversion tool.
Quotes for software licences and volume discounts are valid for 14-days and those which include hardware are valid for 7 days.
Refunds : Upon receipt of payment and your Machine Code, an Activation Key will be issued. Once an activation code is issued, refunds are not available except under exceptional circumstances – Ensure that you demo the software before committing to a purchase – if necessary, a short-term “full” licence can be granted to facilitate testing prior to commitment.
In rare circumstances, a conflict of interest may arise if you are near to an existing customer who has purchased software rights exclusively for their broadcast area – if this is the case, a full refund will be issued.
If a refund is given, any obligation for me to provide you with support ends.
Updates and Support
Most licenses now are “Lifetime” – so you you may continue to use the software for as long as you like with occasional Activation Key requests for hardware-changes.
E-Mail support to paid-up users is always available – if you find a problem or think the software could be improved, please get in touch. Support queries should be as detailed as possible and includes steps to replicate the issue.
Replacement Activation Codes and Re-Installs
If you change your C: drive or re-format it, you may require a new activation from me – a one-off is usually OK. I reserve the right to say “no” (or charge you) if you ask for 10 in the space of a week!
If it is suspected that you are installing multiple copies of the software then previous activation keys may be blocked and/or you may be charged for a replacement activation key.
All activation keys are valid only for the machine on which they were licensed – codes are not transferable.
Why Haven’t I Received My Activation Key ?